1. Introduction & Commitment

Mithilaipatti (mithilaipatti.in) is committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy outlines our practices regarding data collection, use, disclosure, and protection.

By using our website, you consent to the practices described in this policy. Please read carefully.

2. Information We Collect

2.1 Contact Form Information

When you submit our contact form, we collect:

• Name — Your full name (required)
• Email Address — For responding to inquiries (required)
• Phone Number — Optional, for direct contact
• Subject — Category of inquiry (required)
• Message — Your inquiry details (required)

2.2 Automatically Collected Information

Our website automatically collects non-personal information through Google Analytics:

• IP Address (anonymized)
• Browser type and version
• Operating system (iOS, Android, Windows, macOS)
• Pages visited and time spent
• Referring website or search terms
• Device type and screen resolution
• General geographic location (city, country level)
• Language preferences

2.3 Cookies & Local Storage

We use browser storage technologies:

• localStorage — Stores your language preference (Tamil/English)
• Google Analytics cookies — For website traffic analysis
• Google Tag Manager cookies — For tag management

These are not used to track you personally, only to improve website experience.

3. How We Use Your Information

3.1 Contact Form Data

• Respond to your inquiries about Mithilaipatti village tourism
• Provide information about Mithilai Eco Stay bookings
• Send requested travel guides or festival information
• Improve our customer service based on feedback

3.2 Analytics Data

• Understand visitor behavior and website usage patterns
• Identify popular content and sections
• Optimize website performance and user experience
• Improve mobile and desktop experiences separately
• Monitor website health and technical issues

3.3 Preferences

• Remember your language choice (Tamil/English)
• Maintain admin session for website management

4. Third-Party Services & Data Sharing

4.1 Google Analytics 4

Purpose: Website traffic analysis and user behavior tracking

Data Processed: Anonymized usage patterns, page views, user interactions

Privacy Policy: Google Privacy Policy

Opt-Out: Google Analytics Opt-Out Browser Add-on

4.2 Google Tag Manager

Purpose: Tag and analytics management

Data Shared: Website interaction metrics

Privacy Policy: Google Privacy Policy

4.3 EmailJS Service

Purpose: Contact form submission processing

Data Processed: Name, email, phone, message content

Privacy Policy: EmailJS Privacy Policy

4.4 Booking.com (Affiliate)

Purpose: Accommodation booking for Mithilai Eco Stay

Data Shared: Referral links only (no personal data without consent)

Privacy Policy: Booking.com Privacy Policy

4.5 No Direct Sales to Third Parties

We do NOT sell your personal information to marketers, advertisers, or other third parties. Contact form data is used only to respond to your inquiry.

5. Data Security

We implement industry-standard security measures:

• HTTPS encryption for all website communication
• Secure third-party services (EmailJS, Google services)
• No sensitive data stored locally on servers
• Regular security audits and updates
• Limited access to contact form data (admin only)

Note: While we implement standard security, no online transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

• Contact Form Data: Retained for 6 months for customer service purposes, then deleted
• Google Analytics Data: Automatically deleted after 14 months (Google default)
• Cookies/Local Storage: Persist until manually cleared by user
• Language Preference: Persists indefinitely (browser-side only, not transmitted)

7. Your Privacy Rights (GDPR, CCPA, India DPA)

You have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data ("Right to be Forgotten")
• Portability: Request your data in portable, machine-readable format
• Opt-Out: Disable Google Analytics tracking
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, contact us at: contact@mithilaipatti.in

Response Time: We will respond within 30 days of receipt

8. Opt-Out Options

8.1 Google Analytics Opt-Out

Disable Google Analytics tracking: Google Analytics Opt-Out Add-on

8.2 Cookie Management

You can manage cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies
• Firefox: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Privacy → Cookies

8.3 Email Communications

If we send you email responses, each email includes an unsubscribe option.

9. Children's Privacy

Our website is not directed to children under 13 years old. We do not knowingly collect personal information from children. If we become aware that a child has submitted information to us, we will delete it immediately and inform the parent/guardian. Parents who believe their child has submitted information should contact us at contact@mithilaipatti.in

10. International Data Transfers

Your data may be processed by our third-party service providers (Google, EmailJS) which operate globally. These companies comply with international data protection standards (GDPR, standard contractual clauses).

11. Third-Party Links

Our website contains links to external sites (Google Maps, Booking.com, Wikipedia, tourist sites). We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

12. Policy Updates & Notification

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the updated "Last Updated" date.

Material changes will be announced via email to contact form submitters (if email was provided) or through a prominent website notice.

Your continued use of the website indicates acceptance of the updated policy.

13. Contact Information

For privacy-related questions, concerns, or to exercise your rights:

• Email: contact@mithilaipatti.in
• Phone: +91 84389 22674
• Postal Address: Mithilaipatti, Sivagangai District, Tamil Nadu 622409, India
• Response Time: 7-10 business days

14. Compliance & Legal Basis

Our data processing complies with:

• General Data Protection Regulation (GDPR) — EU/EEA users
• California Consumer Privacy Act (CCPA) — California users
• India Data Protection Act (DPA) — India users
• Telecom Regulatory Authority of India (TRAI) regulations